At the AUTHENTIC HANOI TRAVEL, You may be asked, at various times, to provide personal information about such as:
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Contact information, e.g. name, telephone numbers, e-mail addresses, postal addresses, etc;
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Other personal details: date of birth; nationality,
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Children Information: name, birth date and age;
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Credit card details (only in transactional related system)
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Your dates of arrival and departure/visit from our hotels;
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Your preferences and interests, e.g. smoking or non-smoking room, preferred location of Your room (low floor, high floor, etc.), type of bed
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Any questions/comments You may have during or after Your stay in one of our hotels.
Generally, we do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details. We just use your personal information for the following purposes:
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To manage Your reservation and booking
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To improve our services, including:
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To comply with local regulations (e.g. retention of business or accounting documents).
Cancellations & Refund
Cancellation fees of booking will be calculated from all local suppliers as different cruise lines and other partners have their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Rate & Availability tab. There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.
Main services general cancellation policy by customer (applied for FIT clients, for GIT clients we will update separate condition when we are dealing):
Package Tours
More than 60 days prior arrival date: FREE of charge
From 30 days to 59 days’ prior arrival date: 10% of total rate
From 15 days to 29 days’ prior arrival date: 30% of total rate
From 7 days to 14 days’ prior arrival date: 50% of total rate
Less than 7 days’ prior arrival date or No show: 100% of total rate
Halong Bay Overnight Cruises
More than 21 days prior to check-in: FREE of charge
From 16 to 30 days prior to check-in: 30% of total rates
From 07 to 15 days prior to check-in: 50% of total rates
Less 07 days prior to check-in or no-show: 100% of total rates
Short Tours - Join Group Tours (1 – 3 days)
More than 7 days prior: 10% of total rates.
From 4 to 7 days prior: 50% of total rates.
Less than 3 days prior or no show: 100% of total rates.
Short Tours - PRIVATE Tours (1 – 3 days)
More than 15 days prior: 10% of total rates.
From 07 to 15 days prior: 50% of total rates.
Less than 07 days prior or no show: 100% of total rates.